Pattern services will respond to your request within two working days. If the information is already available, we will try to send it out the same day we receive your request. If we do not have the information readily available we will research what is needed to answer your pattern question and keep you informed on our progress as we work on your request. We may or may not be able to answer inquiries on older publications. We cannot accommodate inquiries for generic pattern searches, designing or writing instructions for individuals. If you need help with substituting a different yarn than the one used in the pattern, we suggest you visit YarnSub.com for help.

Please note: We are unable to provide pattern services help via phone or through social media (Facebook, Instagram, Twitter, Ravelry or other sites). If you do not have access to email, please send your request for help to us at

For help with a pattern, please complete the form below: